The Best Ways to Encourage Team Loyalty

The Best Ways to Encourage Team Loyalty

By sticking with your team through the thick and thin, you’ll encourage them to stick with you, too.

The best way to build your business is to gather a loyal team around you. If your team is solid and trusts your leadership, their productivity and morale will be high, even through the hard times. So, what can you as a leader do to encourage your team to be loyal to you? Here are some tips from the experts.

Build your team’s cohesiveness

Team-building activities will encourage your direct reports to feel as though they fit in with you company’s culture. These activities can range from something as simple as a team lunch to a day-long or overnight retreat. Through group problem-solving exercises, educational and goal-setting workshops, and even casual events like completing a jigsaw puzzle together, can help your teams to really get to know each other better and build cohesiveness across different departments.

Give credit for good ideas

There’s nothing like a public expression of your delight with a team member’s work to make that person feel valued. It’s also important not to take credit for one of your direct reports’ ideas or solutions for a sticky problem. Instead, when you’re sharing the idea, be sure to mention the name of the team member who came up with it. Not only will this make them feel appreciated, but it will also encourage them to continue coming up with future solutions and ideas.

Have an open door policy

If a team member is having trouble meeting her goals, for example, be available to give her some tips and encouragement. Make time to check in with each team member at least once per month: Even a 10- or 15-minute meeting shows that you want to be his or her colleague and mentor.

Support them in their career goals

Ask your team members what they want to achieve and where they see themselves in one, five, or 10 years—and help them get there. Help them understand the steps they’ll need to take in order to move up through the hierarchy, and support them in their efforts. Let them know what skills they need to get to their desired position and suggest resources to help them build those skills.

Lead by example

Don’t ask your team members to do anything you wouldn’t do yourself. Making a big sales push? Hit the streets with your team members. Asking extra hours of your direct reports? Work those extra hours, too. Asking team members to set goals? Set some, too—and hold yourself accountable. By sticking with your team through thick and thin, and showing them what it takes to be successful, you’ll encourage them to stick with you, too.

Remember that a good leader is a servant as well. Your job is to build your team, help them when they need it, and make them feel like part of your company’s family. If you follow these tips, you’ll gain the loyalty and respect of each of your team members.

What do you do to encourage the loyalty of your team members? Share with us on Cydcor’s Twitter and follow us @Cydcor.

We are Cydcor, the recognized leader in outsourced sales services located in Agoura Hills, CA. From our humble beginnings as an independent sales company based in Canada to garnering a reputation as the global leader in outsourced sales, Cydcor has come a long way. We’ve done this by having exceptional sales professionals and providing our clients with proven sales and marketing strategies that get results.

8 Major Keys to Professional Success

8 Major Keys to Professional Success Cydcor

Master these 8 aspects of professionalism to set yourself apart from the competition.

As a professional, you’re judged by your actions, abilities, results and your attire. Your job is to represent your company and clients to the best of your ability. Cydcor prides itself in being able to set-up its employees for success, and earn their way to the top. To get the respect of both your peers and clients, there are some major key strategies to follow. The following major keys are perfect for any entrepreneur who wants to do better.

Communicate Effectively

Let your customer know exactly how you can help them, and listen – really listen – to their needs. Be thorough in your explanations and don’t leave any questions unanswered. Make sure your customer understands both you and your product 100 percent.

Be Visible

Don’t stay under the radar; the key to success is to make a name for yourself. Speak up in meetings, take on new work and be an active participant in team projects. Let others know who you are and see what you can do.

Negotiate

Don’t be afraid to ask for what you’re worth when you start a new job or take on new clients. If you’ve been a stellar employee, ask for a raise. Let go of the fear and learn how to negotiate. Your confidence in your work as well as the effect your accomplishments have on the business you are part of can guide you through the process.

Shake Hands

It seems like such a small detail, but a handshake is a common first impression on which many are judged. Always offer your hand to clients, senior staff and hosts right away, and keep your shake firm. People will remember.

Have/Be a Mentor

There is always something new to learn. Seek out advice and knowledge from those who’ve been in the game longer, and ask them to help guide you through your career. Finding a mentor that works for you can give you a different perspective on how your career is going. On the flip side, be willing to give the same guidance to those who are new to the game.

Say No When Needed

It’s okay to say “no.” You are not required to take on extra tasks that will overburden your already hefty workload or take on work that makes you uncomfortable. Stop feeling bad when you can’t do a favor for a teammate. If you have to say “no,” do it, and then don’t feel guilty.

Say Thank You

Courtesy goes a long way. So does appreciation. Let your team know you are thankful for the work they do and the help they give. Let a customer know you truly value their business. It’s a simple statement that says so much, especially when the receiver wasn’t expecting to hear it.

Put Customers First

No, this doesn’t mean the customer can do no wrong; it means that customer satisfaction is the backbone of your business. If there’s a problem, fix it. If there’s a question, answer it. If you have a good rapport with a loyal customer, find ways to show them how much you value their business. Never forget that they are a big part of your career, and their satisfaction with your business determines future successes.

For additional blogs from Cydcor, be sure to check out http://cydcor-offices.com/

We are Cydcor, the recognized leader in outsourced sales services located in Agoura Hills, CA. From our humble beginnings as an independent sales company based in Canada to garnering a reputation as the global leader in outsourced sales, Cydcor has come a long way. We’ve done this by having exceptional sales professionals and providing our clients with proven sales and marketing strategies that get results.

Key Ingredients to a Productive Office Environment

Key Ingredients to a Productive Office Environment Cydcor

Being more productive at work could mean a huge difference when it comes to getting what you want out of your team

A happy and engaged employee is a productive employee. While everyone has different ideas about what constitutes a productive and proactive office environment, there are a multitude of ingredients that make up a team of focused and hardworking employees. Being more productive at work could be the key when it comes to getting your team on the same page. Consider the following examples of how to make your office environment strong and productive:

Culture. Personality is a very important factor in the hiring process. You may find the “perfect” employee on paper, but if they don’t fit in with the company (and your team’s) culture, everyone is likely to suffer. You can help new employees adapt to your company culture faster by encouraging teambuilding activities. Working together to accomplish a common goal brings people closer.

Lighting. It’s amazing how much work is done when people can see. As funny as that sounds, natural light has been proven to help with productivity, focus and energy. If you have access to a well-lit space, utilize it. Otherwise, invest in some good lamps with adjustable filters and energy saving light bulbs.

Space and decor. Aesthetics are important. A more homey feel (couches, pillows, comfy chairs) can do wonders for an employee’s work ethic and comfort levels, especially when they have space in which to move. Sterile offices make for sterile employees, but an inviting atmosphere makes people want to be working. Focusing on a clean workspace can really help to improve performance overall.

Flexibility. This one may be hard for some, but it’s extremely important to give employees some flexibility in their schedule. This doesn’t mean two-hour lunch breaks or binge watching Netflix at your desk. It means having the time for doctor’s appointments and kid’s recitals, and being able to work from home when the plumber is coming. Work is more enjoyable – and less stressful – when you still have time for everyday life.

Breaks. Productivity is not equal to the amount of hours sitting at one’s desk. In fact, your team is more likely to get burnt out if they aren’t given a minute to step away. Eating lunch at their desk doesn’t mean they are doing more – or better – work. Allow your team to have a few minutes each day to decompress, whether it’s to eat lunch in peace or grab a cup of coffee and take a walk. It’s a great way to re-energize and make good use of their workday.

Team building. A strong and productive team works well together because they like each other. Team outings build camaraderie and strengthen relationships. Anything from bowling night, to pizza parties, or eating lunch together once a month can reignite your team members’ passion for their work.

These are just a few examples of how to make an office environment strong and productive. Yet the common theme is simple: make your office a place where your team enjoys going to each day and you will see an exponential rise in productivity.

What do you think it takes to create an ideal productive working environment? Share with us on Cydcor’s Twitter and follow us @Cydcor.

We are Cydcor, the recognized leader in outsourced sales services. From our humble beginnings as an independent sales company based in Canada to garnering a reputation as the global leader in outsourced sales, Cydcor has come a long way. We’ve done this by having exceptional sales professionals and providing our clients with proven sales and marketing strategies that get results.

Understanding What Your Customer Wants

Cydcor-Understanding-What-Customers-Want

The “customer always knows what’s right” mentality is still true today, but it requires a bit more understanding.

For anyone working in a sales environment, your relationship with your customers dictates your success. You can turn a one-time deal into lifelong business by how you acknowledge, understand and treat your customers’ needs. At Cydcor, we put an emphasis on this aspect of the job from the start.

Begin by asking questions. Ask them who they are, what they want and what they expect from your business. Conduct surveys, hold events and meet-and-greets, set up customer profiles to help individualize your sales pitch. Let go of your assumptions and figure out what each individual client wants.

We know that customer loyalty is at an all-time low, especially among younger clients who use social media reviews and recommendations as a means of doing business. Social media sites like Twitter and Facebook are great ways to interact with customers and ask them the questions that will give you a better understanding of what makes them tick. Through social media you can:

  • Start a dialogue with clients about your product and their expectations
  • Learn about your customers’ interests and buying history
  • Give your customers a platform for reviews and comments
  • Be active in the community and make a trusted name for yourself

Adding a personal touch to your professional relationship is also key. Gallup’s Marcus Buckingham and Curt Coffman found four levels of customer expectation that will help build trust between you and your clients:

  • Accuracy – Learn exactly what your customer wants and when they want it, and then make sure they get it. If you can’t follow through with this most basic step, you are very likely to lose your customer and even your business.
  • Availability – You need to be there for your customer, especially after you’ve taken their money. If there is an issue to fix or a product to be returned, they want to know you will be available to address their concerns.
  • Partnership – This goes hand-in-hand with availability, and it’s the level where you really build trust. Are you attuned to your clients’ needs? Are you connecting to each client on an individual basis? Do they feel like you actually care?
  • Advice – A study by the MIT Sloan School of Management showed that customers are most loyal to companies who teach them something. Educate your customer about the product you are selling and they are more likely to buy from you again.

It’s easy to get caught up in numbers. But the backbone of your business is the loyal, happy customer, and open lines of communication will work in keeping them coming back for more.

Getting in the mind of your customer isn’t the easiest concept to grasp, but it’s valuable in the long run. Have you found any good strategies to understand your customers better? Share with us on Cydcor’s Twitter and follow us @Cydcor.

We are Cydcor, the recognized leader in outsourced sales services. From our humble beginnings as an independent sales company based in Canada to garnering a reputation as the global leader in outsourced sales, Cydcor has come a long way. We’ve done this by having exceptional sales professionals and providing our clients with proven sales and marketing strategies that get results.

Best Practices for Using Twitter for Networking

Cydcor Best Practices for Using Twitter for Networking

Here’s how to use Twitter at its maximum potential, build engagement with current and potential customers, and grow your company’s online community.

Twitter was created to build social networks, support conversations and increase engagement between individuals and communities. A successful Twitter strategy requires your full participation. You need to do more than share stories about your company, product or service. A successful Twitter strategy requires that you share messages that matter.

At Cydcor, we value communication skills and encourage our employees and sales associates to always tell engaging stories. Use your Twitter account to share news about your company and a bit of your own personality. Here are some strategies for optimizing Twitter for work.

Short and Tweet

Each tweet is limited to 140 characters. Write shorts tweets that start conversations or encourage conversations to continue. Ask a question. Offer a resource. Keep your comments professional but not too formal. Quality content leads to more shares, garners better engagement and grows your online community.

Tweeting on Time

You may be sharing the best messages ever shared on Twitter, but if no one sees them, then they’re not having an impact. You might want to try scheduling your tweets to be published when users are online and will notice them. Hootsuite and Buffer are two online platforms that allow you to schedule your tweets. Research suggests that most people check their tweets at lunchtime.

Learn to Use #Hashtags

#Hashtags allow users to search tweets for topics that interest them. Create a series of hashtags related to your company. Your company name, product names and terms relevant to your industry make good hashtags. For example, if you work in the travel industry, you could use #vacation to engage followers interested in planning a trip.

Create Quality Content

Use words that everyone will understand—not just others in your industry. It helps to engage potential customers by creating useful content that solves problems. Before posting a tweet, ask yourself if your followers will find your message useful and worth sharing.

Twitter is a great tool to add to your selling strategy. It provides you with a platform and a voice to attract new followers and customers. Put these skills into practice and you may soon see more opportunities for success.

What strategies do you use to make Twitter work well for you? Share your thoughts on Twitter and be sure to follow @Cydcor on Instagram to learn more about our company and our culture.

We are Cydcor, the recognized leader in outsourced sales services. From our humble beginnings as an independent sales company based in Canada to garnering a reputation as the global leader in outsourced sales, Cydcor has come a long way. We’ve done this by having exceptional sales professionals and providing our clients with proven sales and marketing strategies that get results.

Being Resilient Is a Key Factor in Sales Success

Cydcor WordPress Being Resilient Is a Key Factor in Sales Success

Facing challenges with a positive approach is easier when you become resilient.

Resilience is a skill that teaches you to transform obstacles into opportunities. It helps you to see one rejection as a small part of a bigger picture: your career. Here are four methods you can try to help you build resilience. Developing this trait is an ongoing process, but at Cydcor, we recognize its importance for both new and experienced salespeople.

Celebrate Your Gifts

Resilience takes practice. To develop a resilient personality, you need to celebrate your gifts. What are you good at doing? What activities or tasks do you do that earn praise? Write these moments down and refer to them when you’re facing a struggle.

Strengthen Your Networks

Reaching out to your network provides a fresh perspective when you’re trying to understand how to solve a problem. Your contacts can provide positive professional and personal feedback needed to strengthen your resilience. They can also encourage and inspire you to try again, which is what resilient people always do.

Do Something About It

A resilient person takes action when they encounter a problem. Don’t get lost in negativity. Examine your situation and find ways to improve your performance. For example, if your customers need more time to make a purchasing decision, come up with a few options that identify customers with similar purchasing cycles. This strategy allows you to focus on when people are ready to buy.

Take Care of Yourself

Resilience is easier to access when your body and mind are in top condition. Eat healthy food, exercise, get enough sleep, and stay hydrated. Take regular mental breaks during the day to reduce stress and strengthen your focus. Think of resilience as a muscle. You’ve got to train it and give it rest in order to build and maintain strength that will last you for the long haul.

Resilient people control their situations and depend on their skills, not luck, to move forward in their profession. They’re able to maintain steady progress on their career path even when they face obstacles along the way and develop strategies that help them to maintain a positive outlook.

What strategies do you use that show your resilience? Share your thoughts on Twitter and be sure to follow @Cydcor on Instagram to learn more about our company and our culture.

We are Cydcor, the recognized leader in outsourced sales services. From our humble beginnings as an independent sales company based in Canada to garnering a reputation as the global leader in outsourced sales, Cydcor has come a long way. We’ve done this by having exceptional sales professionals and providing our clients with proven sales and marketing strategies that get results.

10 Sales Quotes That Deliver Motivation

Cydcor WordPress 10 Sales Quotes That Deliver Motivation

When you’re in a slump at work, don’t just grab a cup of coffee. Instead, consume one of these inspiring quotes to re-energize your focus and improve your productivity.

Reaching your sales goals requires a positive attitude and the ability to motivate yourself and your co-workers. At Cydcor, we believe that motivation matters. We encourage our employees and sales representatives to find strategies that improve their ability to achieve any goal. Here are some quotes to can add to your motivational toolbox. Use them when your day needs a lift.

  1. Have a Positive Outlook

Begin by always expecting good things to happen. – Tom Hopkins

  1. Turn Rejections into Positives

One of the best predictors of ultimate success isn’t natural talent or even industry expertise, but how you explain your failures and rejections. – Daniel H. Pink

  1. It Pays to Listen

Most people think “selling” is the same as “talking.” But the most effective salespeople know that listening is the most important part of their job. – Roy Bartell

  1. Be Upbeat and Energetic

For every sale you miss because you’re too enthusiastic, you will miss a hundred because you’re not enthusiastic enough. – Zig Ziglar

  1. Focus on Your Customer

If you are not taking care of your customer, your competitor will. – Bob Hooey

  1. Develop Strong Networks

All things being equal, people will do business with, and refer business to, those people they know, like and trust. – Bob Burg

  1. Believe in Your Product

Ninety percent of selling is conviction and 10 percent is persuasion. – Shiv Khera

  1. Never Give Up

Obstacles are necessary for success because in selling, as in all careers of importance, victory comes only after many struggles and countless defeats. – Og Mandino

  1. Relationships Lead to Sales

To build a long-term, successful enterprise, when you don’t close a sale, open a relationship. – Patricia Fripp

  1. Sales is About Educating Customers

Treat objections as requests for further information. – Brian Tracy

An inspirational quote is a dependable tool to use when you need to overcome an obstacle at work. Write down your favorite quotes. Display them where you will see them every day. You will get more motivation out of a quote if you make it part of your day.

What quotes do you return to for motivation when you face an obstacle that prevents you from reaching your goals? Tweet your favorite quotes and be sure to follow @Cydcor on Instagram to learn more about our company and our culture.

We are Cydcor, the recognized leader in outsourced sales services. From our humble beginnings as an independent sales company based in Canada to garnering a reputation as the global leader in outsourced sales, Cydcor has come a long way. We’ve done this by having exceptional sales professionals and providing our clients with proven sales and marketing strategies that get results.

How To Get More Out of Your Meetings

How To Get More Out of Your Meetings - Cydcor

How often do you say, “Wow, that was a great meeting!”? Use these strategies and you’ll learn how to make all of your meetings matter.

Great meetings can help us feel excited about work, but bad meetings can do just the opposite. These innovative meeting strategies will empower you to make the most of your meetings – something that will be good for not just you, but your team members as well.

Schedule Meaningful Meetings

The simplest strategy for turning a bad meeting into a good one is to set a meeting purpose and a leader. Bad meetings are almost always due to a lack of direction, goals, focus, or a sense of efficiency. If you are in charge of a meeting, prepare an agenda that you can send out to attendees ahead of time along with any materials you’ll be reviewing. Take 15-30 minutes before the meeting to review meeting goals and specific points you plan to bring up.

Change Your Attitude

Even if you aren’t running the meeting, you can still help improve it by staying organized and being actively engaged. Before the meeting occurs, make sure you can answer the following questions:

  • What do you want to learn from this meeting?
  • Who are the people attending the meeting?
  • What are their goals and interests?
  • What is your role in this meeting?

Prepare yourself beforehand to ensure you understand the purpose of the meeting and how you are expected to participate. Touch base with coworkers and find out what they will present. If you have relevant questions or concerns, write them down so that you will be ready to bring them up during the meeting. Arrive a few minutes early to greet the leader and review the agenda. Finally, always take detailed notes of what was discussed, especially as it relates to deliverables and deadlines.

Write a Meeting Summary

Once the meeting ends, don’t simply dive back into your work or head out for lunch. Sit down for a few minutes and think about the meeting: Review your notes, highlight the most important issues discussed and their outcomes, and take note of next steps and deliverables. Set reminders to follow up on items if necessary; don’t fall into the trap of taking great notes and never looking at them again.

If you take the time to prepare for meetings and approach them with a positive attitude, you will be able to make each meeting a productive part of your day and a positive influence on your career.

Getting more out of meetings requires a positive attitude and creative strategies. How do you get the most out of your meetings? Share with us on Twitter and follow us @Cydcor.

We are Cydcor, the recognized leader in outsourced sales services. From our humble beginnings as an independent sales company based in Canada to garnering a reputation as the global leader in outsourced sales, Cydcor has come a long way. We’ve done this by having exceptional sales professionals and providing our clients with proven sales and marketing strategies that get results.

Get More Done in Less Time

Get More Done in Less Time Cydcor

Use these tips to become more productive without adding extra hours to your workday.

If you’re smart about how you manage your workday, you will find the extra hours you need to get more done. We support our employees and sales associates, and encourage them to find opportunities for innovation and improving processes. Cydcor even finds opportunities to model these behaviors for our daughters and sons. As you unpack your habits and routines, don’t judge yourself for procrastinating or struggling to reach your goals. Instead, make an effort to apply some of the following tips to help you improve your productivity. Eventually, you will create a new routine that will allow you to be more productive.

Rethink Your Routines

How much time do you spend getting your morning coffee? Checking and responding to email? It’s easy to convince yourself that you must read, react, respond, and reply to every single email. Review your daily routines to determine if you’re using your time efficiently. Cut ten minutes out of 3 of your daily routines by removing inefficient practices and you’ll already have found 30 extra minutes in your day. Use these intelligence-boosting strategies to improve your problem solving skills and come up with even more time saving strategies.

Organize Your Mind and Workspace

You’ll get more done at work if your mind and workspace are well organized. Commit to working on each task for 20 minutes. Use a timer on your phone, watch, or computer. After 20 minutes, check your messages. Politely inform your coworkers that you’re trying a new technique for getting things done so that they are able to respect your focus time instead of interrupting it. They may even decide they like the idea and begin to use it themselves.

Identify Your Most Important Tasks

At the end of the workday, identify your most important tasks for the next day. Review each of tasks and break them down into component tasks. This way, when you get to work the next day, you will know exactly what needs your attention and will get to spend time on your most crucial tasks right from the start of your day. Schedule time at home the night before to review your list of things to do and you’ll wake up feeling fresh and ready to rumble.

Getting more done in the same amount of time is hard work. Ask your coworkers and supervisors for their suggestions. Once you do that, you’ll have started a productive conversation that will result in better outcomes for everyone.

What are your secrets for getting more done in the same amount of time? Share your tips or photos on Twitter and follow us @Cydcor.

We are Cydcor, the recognized leader in outsourced sales services. From our humble beginnings as an independent sales company based in Canada to garnering a reputation as the global leader in outsourced sales, Cydcor has come a long way. We’ve done this by having exceptional sales professionals and providing our clients with proven sales and marketing strategies that get results.

Think Like a Customer to Improve Your Sales Performance

Think Like a Customer to Improve Your Sales Performance

When you put yourself in the customer’s shoes, you’ll gain the insight needed to solve their problems and become a resource they depend on.

If you want to improve your sales performance, you need to think like a customer. It’s vital that you understand the obstacles preventing your customers from reaching their goals. Your customers will appreciate your effort in trying to understand their needs in order to provide them the best solution to their current problem or situation.

Employees and sales associates at Cydcor are trained to provide innovative solutions for our customers. Understanding our customer’s needs is an integral part of our world-class customer service.

Use the strategies described here and you’ll begin to think like a customer- that’s the first step in delivering great customer service.

Develop Long-term Relationships

A good salesperson builds long-term relationships with their customers. Keep up-to-date on industry developments and trends. Study the industry and become even better informed than your customers. By developing this expertise, you will be seen as an industry expert. You’ll be a part of their community. Your customer will see you as a trusted resource, not someone whose sole interest in them is making a sale. Always remember that your customer is the boss and your business will last for a long time.

Communicate Regularly

Although the world may rely on text messages or social media to communicate in 2016, reaching out to customers with a phone call or speaking with them in-person will show that you like going the extra mile. When you speak to your customers on the phone, at a community event, or at an industry event, let them know how much you appreciate their business. Ask your customers if they like working with you. Find out if they would recommend you to people in their networks. Staying in touch with your customers through face-to-face conversations shows that you’re always thinking about them and their problems. Checking in with your customers even when you don’t have something to sell builds connections, not just sales.

Be Visible

Join social networks popular with current and potential customers. Follow your customers on Twitter and connect with them on LinkedIn. Join industry groups on Facebook to learn what is buzzing in the business. By having a visible presence, it will be easier for customers to trust you and let you handle their needs. Utilize all opportunities to be what they’re looking for.

Build your online reputation as a trusted resource by regularly posting comments, links, and business news to industry blogs. Always use your real name and your company’s name. Include an email address, phone number, or link to your company website. Being transparent builds trust and may be a key factor in your favor when a customer makes a purchasing decision.

Think about your experiences as a customer, too. What do you like and don’t like about a salesperson? What are some of the characteristics you look for to help you have a positive sales experience? Do you appreciate when a salesperson has your best interest in mind? Do you have a better experience when the salesperson is approachable, patient, and clear?  Do you like being given multiple options for you to choose from? Answering these questions will help you to start thinking like a customer. This is the key to begin to provide truly great customer service!

Do you have more tips on how to better understand your customer and their needs? Let us know the customer service strategies that work best for you. Share your insights on Twitter and follow us @Cydcor.

We are Cydcor, the recognized leader in outsourced sales services. From our humble beginnings as an independent sales company based in Canada to garnering a reputation as the global leader in outsourced sales, Cydcor has come a long way. We’ve done this by having exceptional sales professionals and providing our clients with proven sales and marketing strategies that get results.